Returns & Exchanges

Our Return Policy

At DSST Dive Co., we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help make it right.

Return Window

30-Day Return Policy: We accept returns within 30 days of delivery for items in their original, unworn condition.

The 30-day period begins from the date your order is delivered. Items must be returned in their original packaging with all tags and labels attached.

What Can Be Returned

✅ Acceptable Returns

  • • Items in original condition
  • • Unworn clothing with tags
  • • Unused accessories
  • • Defective items
  • • Wrong size or style

❌ Non-Returnable Items

  • • Worn or damaged items
  • • Items without original packaging
  • • Sale or clearance items
  • • Personalized or custom items
  • • Gift cards

Return Process

1

Initiate Return

Log into your account and go to "Order History" to start a return request.

2

Print Return Label

We'll provide a prepaid return shipping label for your convenience.

3

Package & Ship

Securely package your return and drop it off at any USPS location.

4

Refund Processed

Once we receive your return, we'll process your refund within 5-7 business days.

Shipping Costs

Free Returns: We provide prepaid return shipping labels for all returns within the 30-day window.

Customer Responsibility: Return shipping costs are only charged if the item was received damaged or defective due to customer error.

Refund Information

Refund Timeline

  • • Return received: 1-2 business days
  • • Inspection period: 1-2 business days
  • • Refund processing: 3-5 business days
  • • Total: 5-7 business days

Refund Methods

  • • Original payment method (credit card, PayPal, etc.)
  • • Store credit for future purchases
  • • Exchange for different size or style

Exchanges

Need a different size or color? We offer hassle-free exchanges for items of equal value. Exchange requests can be made through your account or by contacting customer service.

Note: Exchanges are subject to item availability. If the desired item is out of stock, we'll process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or refund at no additional cost to you.

Important: Please take photos of the damage and contact us within 48 hours of delivery for the fastest resolution.

International Returns

International customers are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping method and insuring your return package.

Contact Us

Have questions about returns or need help with the process? Our customer service team is here to help:

Customer Service:
Email: returns@divesst.com
Hours: Monday-Friday, 9 AM - 6 PM PST

Frequently Asked Questions

Can I return items purchased on sale?

Sale items are generally non-returnable unless they are defective or damaged upon arrival.

What if I lost the original packaging?

Items must be returned in their original packaging. If packaging is missing, we may not be able to process the return.

How long does it take to receive my refund?

Refunds are typically processed within 5-7 business days after we receive your return.